Customer help center
Shop now, pay in installments, and manage your plans with Credably.
Getting started
Create your account, complete your profile and get verified.
- Create your Credably accountSign up with your email or Google account, verify your email and add your basic details.
- Complete your profileSix short steps that let us calculate your credit score and unlock installment plans.
- Verify your identity with BVN or NINWhy we ask for your BVN or NIN, what we do with it, and how to fix a failed check.
- Add and link your bank accountAdd your bank account, verify it and securely link your primary account.
Shopping on installment
Find a store, get approved and pay your down payment.
Repayments
Pay on time, pay off early, and what to do if you can't pay.
Credit score and limit
How your Credably score works and how to grow your limit.
Account, security and support
Keep your account safe and get help when you need it.
- Secure your accountChange your password, turn on two-factor authentication and manage sign-in methods.
- How we protect your dataWhat data we collect, how it's used and how it's kept safe.
- Get help or dispute a paymentContact support about an order, a payment you don't recognise, or anything else.
- Delete your accountWhat happens when you delete your Credably account.
Looking for something shorter? See the customer FAQ for quick answers about eligibility, fees and repayments.
Still need help?
Our support team is here on business days. Tell us what you were trying to do and we'll get back to you.